In-Person/Mobile Sessions Cancellation Window:
We require at least 24 hours’ notice for any cancellation or rescheduling of a confirmed appointment. Failure to provide this notice may result in the session being forfeited and charged in full.
Late Arrival/ No Show: If you are late for a session, the session will still end at the scheduled time to accommodate other clients. Or if you fail to show up, the session will be forfeited and charged in full.
Refunds:
Consumer Protection Act 68 of 2008 (Cooling-off Period): In accordance with consumer protection laws, a Member has the right to cancel this Agreement within 5 business days of signing (the “Cooling-off Period”) and receive a full refund, provided no Services have been utilized.
Fail to cancel Agreement within 5 business days but within 20 days of activation, a refund of 30% will be granted. But fail to cancel Agreement within the 20-day period, no refund will be provided.
The Consumer Right – is ONLY liable for services of Mobile/ home physical personal training, Virtual Personal Training, Group training, Life coaching/ Nutrition coaching, but NOT liable for services such as purchasing of programs/ products.
Digital Products: Due to the nature of digital content (PDF programs, online plans), strictly no refunds are offered once the content has been purchased, sent or accessed.
Services: Refunds on unused training packages are at the discretion of management and may be subject to a cancellation fee of (R250.00) in line with the Consumer Protection Act 68 of 2008.
Need help?
Contact us at anika@allinonefitness.co.za for questions related to refunds and returns.